Refund policy

Last updated: September 1, 2026

This policy applies to purchases made directly through CertifiedLabelPrinters.com. Products purchased through another marketplace or reseller are subject to that seller’s return policy.

Return window

You may request a return within 30 calendar days after your order is delivered. Before sending anything back, you must contact us and receive a Return Merchandise Authorization (RMA).

Returns sent without authorization may be refused or returned to the sender.

Return eligibility

To qualify for a return, the product must:

  • Have the same serial number as the product originally shipped.

  • Be free from damage, misuse, unauthorized repair or modification.

  • Include the original cables, accessories, components and other items supplied with it.

  • Be securely packaged to prevent damage during return shipping.

  • Not have been subjected to excessive use after delivery.

Because our printers are refurbished, they may have minor scratches, scuffs or other normal cosmetic wear. Previously disclosed cosmetic wear is not considered a defect.

We reserve the right, where permitted by law, to reduce or deny a refund if a returned product is damaged, incomplete, missing components or materially different from the condition in which it was shipped.

Restocking fee

Approved returns that are not caused by our error, shipping damage or a covered product defect are subject to a 15% restocking fee.

Original shipping and handling charges are not refundable on nondefective returns. The customer is also responsible for return shipping and insurance.

Restocking and return-shipping charges do not apply when we shipped the wrong item, the product was damaged in transit or the return results from an eligible defect covered by this policy.

Nonreturnable items

The following items cannot be returned unless they arrived defective or incorrect:

  • Printheads that have been opened, installed or used.

  • Opened labels, ribbons and other consumable supplies.

  • Electronic parts that have been installed or altered.

  • Software, licenses and downloadable products.

  • Services that have already been performed.

  • Special-order or custom-configured items identified as nonreturnable before purchase.

  • Products marked “Final Sale.”

Monthly care plans and other recurring services are governed by their applicable subscription and cancellation terms.

Shipping damage or an incorrect order

Inspect your shipment promptly after delivery. If the package or product arrives damaged, or if you received an incorrect item, contact us within two business days.

Please retain the product, packaging and shipping materials and provide photographs of:

  • The outside of the package.

  • The shipping label.

  • The internal packaging.

  • The damaged product or incorrect item.

Do not discard the packaging or return the shipment without contacting us first. We will provide instructions and, when appropriate, arrange return shipping, repair, replacement or another resolution.

Return shipping

After your return is approved, we will provide the RMA number and return instructions. The RMA number must be clearly included with the shipment.

For customer-requested and nondefective returns, use a trackable shipping method with adequate insurance. You are responsible for the product until it is delivered to us. We are not responsible for return shipments that are lost or damaged because of inadequate packaging.

If the return is caused by our error, shipping damage or an eligible covered defect, we will provide return-shipping instructions.

Inspection and refunds

Returned products are inspected before a refund is approved. We typically complete this inspection within five business days after receiving the return.

Approved refunds are issued to the original payment method, less any applicable restocking fee, missing-item deduction or nonrefundable shipping charge. Your bank or payment provider may require additional time to post the refund to your account.

If a return does not qualify for a refund, we will contact you to discuss the available options.

Exchanges

Contact us if you need a different printer model, resolution or configuration. An approved exchange is subject to product availability and any price difference. Nondefective exchanges may also be subject to return shipping and the 15% restocking fee.

Warranty coverage

The return period is separate from the warranty included with your printer. Every Certified Refurbished printer includes a 90-day printer warranty and our 1-Year Printhead Gamble Guarantee.

After the 30-day return window, eligible problems will be handled according to the applicable warranty or guarantee terms. Warranty coverage does not automatically entitle the customer to a refund.

Contact us

To request a return, report shipping damage or ask a question about this policy, contact:

CertifiedLabelPrinters.com
Email: sales@certifiedlabelprinters.com
Phone: 330-636-9460

Please include your order number, printer model, serial number and a description of the issue.