Shipping policy

Last updated: September 1, 2026

This policy applies to orders placed directly through CertifiedLabelPrinters.com.

Where we ship

We currently ship to addresses within the United States.

Orders shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses or remote locations may require a manual shipping quote or an alternative delivery method. Contact us before ordering if you are unsure whether we can deliver to your location.

We do not currently offer international shipping through our website.

Order processing

Most in-stock orders are prepared for shipment within one to three business days after payment is approved.

Before a refurbished printer ships, we complete a final inspection, verify its configuration and installed options, test its primary functions and confirm that the latest compatible firmware has been installed. This process may add preparation time but helps ensure the printer arrives ready for use.

Business days do not include weekends or federal holidays.

Special-order products, custom configurations, backordered products and unusually large orders may require additional processing time. If we cannot ship within the timeframe provided with your order, we will contact you with the revised estimate and the available options, including cancellation and a refund for the unshipped merchandise.

Shipping charges

Available shipping methods and charges are displayed during checkout or provided in a written quote.

Shipping costs may depend on:

Package size and weight.
Delivery location.
Selected service level.
Residential or commercial delivery.
Liftgate, inside-delivery or limited-access requirements.
Insurance and signature requirements.

Any transit time shown at checkout is an estimate provided by the carrier and does not include our order-processing time.

Carriers and delivery methods

Orders may be shipped through UPS, FedEx, USPS, a freight carrier or another appropriate delivery provider. We select the carrier and packaging method based on the product’s size, weight, value and destination unless another arrangement is confirmed in writing.

High-value shipments may require an adult signature at delivery.

Freight shipments

Large or unusually heavy orders may ship by freight. Freight deliveries may require an appointment, loading dock, forklift or liftgate.

You are responsible for providing accurate information about the delivery location and identifying any special requirements before shipment. Additional carrier charges resulting from incorrect or incomplete delivery information may be billed to the customer.

When receiving a freight shipment:

Inspect the pallet, packaging and equipment before signing the delivery receipt.
Note any visible damage or missing items on the carrier’s delivery receipt.
Take photographs of the shipment and damage.
Keep all packaging and shipping materials.
Contact us within two business days.

Signing a delivery receipt without noting visible damage may make a carrier claim more difficult to resolve.

Tracking information

When tracking is available, we will send a shipment-confirmation email containing the tracking number or freight information.

Tracking activity may take time to appear after a shipping label is created. A shipping label does not necessarily mean the carrier has already collected the package.

Delivery estimates

Carrier delivery dates are estimates and are not guaranteed unless a guaranteed service was specifically purchased and confirmed.

Weather, carrier disruptions, holidays, incorrect addresses, delivery appointments and other events outside our control can affect transit time. We will assist with carrier questions, but we cannot guarantee or control a carrier’s performance after the shipment has been accepted.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be changed. Once an order has been processed or transferred to the carrier, we may not be able to change or redirect it. Carrier address-correction, redelivery or rerouting charges caused by incorrect customer information may be billed to the customer.

We cannot ship printers or freight shipments to a P.O. box.

Split shipments and backorders

Orders containing multiple products may ship in separate packages or on different dates. When possible, tracking information will be provided for each shipment.

If part of an order is backordered, we may:

Hold the order until all items are available.
Ship the available items separately.
Contact you with substitution or cancellation options.

We will notify you before making a material change to your order.

Shipping damage or incorrect items

Inspect your order promptly after delivery. If the shipment arrives damaged or you receive an incorrect item, contact us within two business days.

Please provide your order number and photographs of:

The outside packaging.
The shipping label.
The internal packaging.
The damaged or incorrect product.

Do not discard the packaging or return the product without contacting us first. We will provide instructions and work with you to arrange an appropriate resolution.

Normal cosmetic wear previously associated with a refurbished printer is not considered shipping damage.

Lost or missing shipments

If tracking stops updating, shows an unexpected exception or indicates delivery when the package cannot be located, contact us promptly.

We will help investigate the shipment with the carrier. A replacement or refund may not be issued until the carrier investigation is completed and the shipment is confirmed lost.

Before reporting a delivered package as missing, check the delivery location, surrounding entrances, receiving department and anyone who may have accepted the shipment.

Refused and undeliverable shipments

A shipment that is refused without prior authorization, or returned because of an incorrect address or repeated unsuccessful delivery attempts, may be treated as a nondefective return.

Applicable outbound shipping, return shipping, carrier charges and restocking fees may be deducted from the refund as described in our Returns and Refunds Policy.

This does not apply when a shipment is refused because of documented shipping damage or our fulfillment error.

Local pickup

Local pickup may be available by prior arrangement. Do not travel to our location until you receive confirmation that your order is ready and pickup instructions have been provided.

Order changes and cancellations

We cannot guarantee that an order can be changed or canceled after final testing, configuration, packaging or carrier pickup has begun. Once an order ships, it is governed by our Returns and Refunds Policy.

Contact us

For shipping questions, delivery requirements or damage reports, contact:

CertifiedLabelPrinters.com
Email: sales@certifiedlabelprinters.com
Phone: 330-636-9460

Please include your order number and delivery ZIP code when contacting us about an existing shipment.